HNDLD — Privacy & Cookies Policy

1. Who we are

HNDLD is a private concierge and relocation service based in Dubai. We help individuals and families understand, plan, and transition their life to the UAE. This website is an introduction to who we are and how to contact us.

2. What information we collect

• Details you choose to share with us when you contact us (such as name, email address, or phone number).
• Technical information automatically collected when you visit our website (such as IP address, device type, and analytics data).

3. How we use your information

• Respond to enquiries and provide details about our services.
• Understand how visitors engage with our website to improve user experience.
• Maintain the security and reliability of our digital services.

We do not sell, rent, or commercially trade personal data.

4. How we share information

We may share limited information with trusted service providers who support our operations (for example: website hosting, secure email, or analytics platforms). These providers are required to handle data securely and only for the purpose instructed by HNDLD.

5. Cookies and similar technologies

Our website may use essential cookies and optional analytics tools to understand how users interact with the site.

• Essential cookies ensure our website works properly.
• Analytics cookies help us understand website usage.

Where required by law, we will ask for your consent before using non-essential cookies. You can change your browser settings at any time to block or remove cookies.

6. Your rights

If you have questions about your personal data, or wish to request access, correction, or deletion, please contact us using the details below. HNDLD follows the requirements of UAE Federal Decree-Law No. 45 of 2021 (PDPL) and applies internationally recognised data protection principles, including transparency and user choice.

7. How to contact us

For privacy or data requests, please contact us at privacy@hndld.ae. HNDLD Concierge Services, Dubai, United Arab Emirates.

8. Updates to this policy

We may update this notice if our website features change. The latest version will always be available on this page.